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About Us National Supply

Who We Are
Shipping Information
Warranty & Return Policy
Privacy and Security
How To Contact Us

About Us

National Supply officially opened it's doors in 1984 before that many of you knew me from Midwest Wire and Cable Co. A business my parents started in the 1940's, and moved to Green Bay WI in 1959.

At National Supply, we are 100% dedicated to serving the needs of our customers.
We operate in 13 states and carry the broadest product line at the most competitive price.
All our products are 100% guaranteed. Customer satisfaction and on-time delivery are our top priorities.

Expect fast friendly courteous service from our knowledgeable sales staff. Ask for Steve or Debbie. My wife and I personally oversee every aspect of our operation first hand, with on time delivery, billing, and sales.
We promise you will not be treated like a number, transferred from one department to another.

Contact Us

Phone: (920)-435-6500 9-4 M-F central
Toll Free: (800)-726-8044
Fax: (920)-435-9887
E-Mail:sales@nationalsupplyonline.com

By Mail: National Supply
1222 S. Maple Ave.
Green Bay WI 54304
National Supply Guarantee
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Shipping Information

When will my products arrive?
Most orders received by 1:00 PM central time are shipped same day. If the product is back-ordered, you will be notified. For Spee-Dee Delivery, and UPS ground shipments see map below for delivery times.

Is overnight shipping available?
National Supply ships UPS expedited services, such as Next Day Air, 2nd Day Air, & 3 Day Select. National Supply also offers expedited services with USPS. Please call for rates. UPS Ground shipments are delivered Monday-Friday except on US Holidays.

Which shipping carriers do you use?
National Supply ships products via UPS, USPS, Spee-Dee Delivery, or truck, whichever is more practical for you.

Can I get my package by Saturday?
Weekends are not normal delivery days. If your shipment isn’t scheduled to be delivered before the weekend it will be delivered on Monday. Weekends are not considered transit days. The only way packages will be delivered on a Saturday is if the parcel was shipped next day air Saturday delivery.

How are shipping charges calculated?
Shipping costs are determined by your order total weight. Certain items bear a shipping surcharge based on size and/weight. In some instances adjustments may have to be made. In such instances you will be contacted before any additional charges are applied or products shipped.

How do I determine shipping charges before I make a purchase?
To determine the cost of shipping, simply place the item in your cart. The shipping charge will appear on the shopping cart page. Rates are higher for expedited shipping services.

Do you ship internationally?
National Supply does ship products to locations outside of the United States via UPS and USPS. Note that international shipping rates are higher than domestic rates.

Can you ship to carnival or festival locations?
National Supply frequently ships to carnivals. Make sure to address the package to someone who will be present at time of delivery. Carnival or fair offices are recommended. Remember if nobody is present at time of delivery, the shipment may be sent back. National Supply assumes no responsibility for packages returned for this reason.

What if I don’t have an address?
National Supply has shipped merchandise to some of the most unusual addresses imaginable. The key is getting as much information as you can. What are the cross streets? Is it at the town square, or in the city park, or across from a well known structure. National Supply assumes no responsibility for packages returned for improper addresses.

What if shipment is damaged during transit?
In the event of loss or damage to a shipment, you must note any shortages or damages on the delivery receipt, and then request the delivering carrier to make an inspection. A claim must then be filed on the carrier without delay. Claims for concealed loss or damage must also be filed with the carrier immediately upon discovery.

While National Supply does not assume any responsibility for freight claims, we will provide reasonable assistance to help you bring about settlement with the transportation company.

UPS insures most packages for the first 100.00 declared value. Fluorescent lamps and other very fragile items may not be insurable. Theses items will be shipped at the peril of the customer.

Does National Supply ship by Truck?
National Supply utilizes a vast network of trucking companies. We have discount rates as high as 78% off. Call for a quote.

Warranty & Return Policy

What is your warranty policy
National Supply warrants its products to be free of defects in material and workmanship for a minimum period of 30 days from date of shipment.

In addition National Supply will make available to you all transferable warranties made to us by the manufacturers of the goods.

National Supply is committed to insuring you the customer the finest quality products we can find.

If you are dissatisfied with your purchase for any reason we hope you allow us the opportunity to try to resolve the situation.

What is your return policy?
You may return any defective products within 90 days of receipt of the merchandise for a replacement or a full refund. Before returning an item, please contact National Supply for return authorization.

Products returned through no fault of National Supply will be subject to a 20% restocking fee. The items returned must be in "new" condition and in its original packaging. These returns must be shipped with shipping charges pre-paid. National Supply will not refund the cost of shipping. Before returning, please contact us for return authorization.

Privacy & Security

National Supply is committed to the privacy of our customers.
We will never distribute, rent, or sell our customers' email addresses or other personal information to another company or organization. This also includes any routing information.

Is it safe to order online?
National Supply has an extremely safe online ordering system.
The shopping cart feature used in our website is protected by a wide range of proprietary security features including SSL.
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National Supply has become a nationwide leader in the distribution of specialty lighting and electrical products for the Carnival and Amusement Park Industry. National Supply is constantly striving to expand our inventories, so you the customer can do all your shopping at one location. Service is our number one priority.


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